A new procurement ombudsman aims to close the communications gap between the General Services Administration (GSA) and its vendors.
The ombudsman, Millisa Gary, is one of several ways GSA is trying to be more responsive to its government and industry customers.
“Her role is to indeed be a voice for industry, make sure we are hearing their concerns and helping an industry partner in navigating our bureaucracy,” said Jeff Koses, GSA’s senior procurement executive, in an exclusive interview with Federal News Radio. “Not necessarily to resolve the issue but to get them a fair hearing and to get them in front of the right audience. Often as we are pursuing best value and pursuing savings, the value of industry conversations can’t be overstated.”
Koses, who took over as senior procurement executive in January after spending the last six years as the director of acquisition operations for the General Supplies and Services portfolio at GSA’s Federal Acquisition Service, is making changes such as naming an ombudsman part of the agency’s key initiatives to improve supplier and customer relations.
Keep reading this article at: http://www.federalnewsradio.com/445/3609830/GSA-names-ombudsman-to-give-industry-a-louder-voice-